Frequently Asked Questions
Most frequent questions and answers
How often should I have my carpets cleaned?
It is generally recommended to have your carpets professionally cleaned every 6-12 months, depending on the level of traffic and use. High-traffic areas may benefit from more frequent cleaning.
Can all stains be removed?
While professional carpet cleaning can effectively remove a wide range of stains, some may be permanent or too difficult to remove. It is always best to address stains as soon as possible to improve the chances of successful removal.
Is professional carpet cleaning safe for my carpets?
Professional carpet cleaning is generally safe for most carpets. However, it is always a good idea to check with the manufacturer’s care instructions and to test a small, inconspicuous area before proceeding with a full cleaning.
How long does the carpet cleaning process take?
The length of the carpet cleaning process can vary depending on the size and condition of your carpets. On average, a professional carpet cleaning service can take anywhere from a few hours to a full day.
Will my carpets be wet after the cleaning process?
After the hot water extraction process, your carpets may be damp to the touch. However, we use high-powered fans to help speed up the drying time, and your carpets should be dry to the touch within a few hours.
Can I walk on my carpets after they have been cleaned?
It is generally safe to walk on your carpets after they have been cleaned, although you may want to avoid wearing shoes until they are completely dry.
Do I need to move furniture before the carpet cleaning service?
It is generally recommended to remove small items from the carpeted areas before the cleaning service. However, our technicians can move most furniture as needed, although they may not be able to move extremely heavy or fragile items.
Can you remove pet odors from my carpets?
Yes, our pet urine and odor removal service utilizes advanced technology to remove odors at the source.
Are your cleaning solutions safe for pets and children?
Yes, we use eco-friendly cleaning solutions that are safe for pets and children.
Do you offer any additional cleaning services?
In addition to carpet cleaning, we also offer a variety of other cleaning services, including upholstery cleaning, tile and grout cleaning, and pet stain and odor removal.
Do you offer emergency carpet cleaning services?
Yes, we offer same-day and emergency carpet cleaning services to meet the needs of our customers.
How do I schedule a carpet cleaning service?
You can schedule a carpet cleaning service by contacting us via phone, email, or through our online booking form. We will work with you to find a convenient time for the service.